Question 1

How much does e-PayDay Go® cost?

Accepted Answer

We're pleased to offer e-PayDay Go® at a fair and reasonable price! Our team has taken the time to consider all the various factors that go into creating a comprehensive payroll solution, ensuring that we don't devalue our hard work. We've also introduced new Tiers to provide even better value Plans for our customers.

Use our subscription calculator to quickly calculate the monthly cost of your plan.

Developing cloud software is more complex than desktop software. We have to pay for infrastructure, meet security standards, comply with government regulations, and pay third-party fees to manage and report data. Our ISO 27001 certification and audits are ongoing.

Since 2015, when we started working with the Australian Taxation Office on Single Touch Payroll (STP), there have been many changes that will continue in the future. Meeting all these requirements is expensive. We have to consider the ongoing cost of developing and supporting e-PayDay® when determining our pricing.

We're happy to share some valuable insights on developing payroll software as a Digital Service Provider (DSP). Take a moment to check out the following blog post, Are the days of the small payroll software developer numbered with Single Touch Payroll?

Question 2

I have previously paid for my e-PayDay® Legacy (Desktop or Hosted) yearly subscription. What happens when I move to e-PayDay Go®?

Accepted Answer

Your current e-PayDay® Legacy paid yearly subscription will be credited pro-rata for the remaining period. This credit will be applied as a discount towards the e-PayDay Go® monthly plan.

Question 3

How do I sign up for e-PayDay Go®?

Accepted Answer

You can sign up for e-PayDay Go® here and the first two employees are 100% free.

Question 4

Where can I find information about setting up e-PayDay Go® before I start?

Accepted Answer

Our Knowledge Base is a comprehensive resource that includes links to external sources such as the Australian Taxation Office and Fair Work, both of which are the primary regulators of payroll.

We constantly update our Knowledge Base to ensure that you have access to the latest information.

Question 5

How do I download e-PayDay Go® to upgrade?

Accepted Answer

e-PayDay Go® is a web-based application that resides online. It works on any device that is connected to the internet and has a web browser.

There is nothing you need to download. All you have to do is sign up here, go.e-payday.cloud.

Question 6

Why must I move from my desktop payroll software to online?

Accepted Answer

Software applications in the cloud provide significant benefits due to the internet always being "on". As technology evolves, the ability to communicate in real-time with many different services enables us to expand the functionality.

By continuing to develop e-PayDay®, we can efficiently deliver multiple new features, such as:

An Employee Self-Service App will allow employees to view their pay slips, request leave, clock in and out, view shifts and numerous other benefits on their phones.

Connecting to different government departments providing additional benefits such as Employee onboarding using myGov and accessing other services delivers the capability to automatically pre-fill data.

Modern Award data is automatically available and updated directly from Fair Work, aiding in remaining compliant by staying current.

To ensure the long-term sustainability and viability of e-PayDay®, we made a difficult decision not to retrofit our legacy desktop software and instead build a new online payroll from the "ground up". While this outcome was costly, the benefits outweigh any potential downsides. Many other Digital Service Providers (DSPs) are also facing this choice as the market rapidly moves towards online solutions, which offer significant advantages for our customers.

Question 7

Can any of my data be imported from e-PayDay Legacy® (Desktop or Hosted) to e-PayDay Go®?

Accepted Answer

There is no ability to import your existing data. The are several essential reasons behind us not providing the option.

Single Touch Payroll (STP) Phase 2 aims to help businesses comply with payroll regulations. The first implementation of STP highlighted the need for more detailed reporting.

STP Phase 2 moved the reporting of Gross from a total amount to being separately itemised. The data's primary recipient is Services Australia and, to a lesser extent, other Government departments. With this change came a Social Responsibility to ensure the accuracy of the reported information to mitigate the possibility of another Robodebt situation.

Due to the significant changes in the reported data, such as Tax Treatments and Income Types, the information must be manually entered. The system determines the requirements as you complete the employee's employment details based on the ATO Forms. Even if we were to provide the names and addresses, additional information still needs to be entered.

We have also expanded the Pay Rates, Allowances, and Deductions design to include additional characteristics that ensure accuracy when processing a pay run and correctly reporting data to the ATO.

Another significant feature we have added is a direct connection to Fair Work. Modern Awards are now available when adding employees, which is another way e-PayDay Go® assists in managing your compliance obligations.

Customers currently performing data entry have stated the benefits are ensuring the information is recent and, therefore, providing the ability to audit the details, minimising the risk and exposure to potential ATO or Fair Work penalties.

Question 8

I am concerned about the security of my data moving online. What safeguards are there to protect my payroll information?

Accepted Answer

Robust security processes have been implemented. These are continually being reviewed and updated. While no one can guarantee 100% security of your data, we have many systems, procedures and policies in place to mitigate risks.

Question 9

What are the differences between e-PayDay Go® and e-PayDay® Legacy (Desktop and Hosted)?

Accepted Answer

To maintain familiarity, we kept the core design of e-PayDay Go® as close as possible to e-PayDay® Legacy. Overall our customers have always provided favourable feedback about the ease of use of the desktop product. For many years, the functionality we could implement was limited due to our development environment's outdated technology.

By moving e-PayDay® online, we can resume our goal of developing an always-connected powerful payroll solution, resulting in our future-proof vision finally coming to fruition.

Our objective is always to provide a comprehensive product and, where possible, mask the complexity that will always be inherent in payroll behind a simple user interface.

Question 10

When do I have to transition to Single Touch Payroll Phase 2 and migrate my data? What happens if I don't have the time to complete the process?

Accepted Answer

You must transition to STP Phase 2 as soon as practical. However, you can apply for an extension if you need more time.

Our Digital Service Provider (DSP) Single Touch Payroll Phase 2 Deferral is valid until August 2023.

Question 11

How do I migrate my data and start reporting to the ATO using Single Touch Payroll Phase 2?

Accepted Answer

We have provided comprehensive guidance on how to Migrate your data from e-PayDay Legacy (Desktop, Hosted or FREEPAY), to e-PayDay Go®.

Our Knowledge Base encompasses all the features and functionality of e-PayDay Go® making it an invaluable resource and an indispensable source of information.

Question 12

My friend said they clicked a button, and their data conversion to STP Phase 2 just happened. Why is e-PayDay Go® different?

Accepted Answer

Whilst that sounds great, we have not experienced any instance where no user intervention was required due to the complexity of the changes. Every payroll system must be configured to produce the required outcomes.

As e-PayDay® Legacy is a desktop application, e-PayDay Go® was designed and developed specifically as a web-based application. Some solutions are already online, so they could convert the data to STP Phase 2 within the one system.

Question 13

My software is not yet integrated with e-PayDay Go®. How do I import my payroll totals?

Accepted Answer

If your General Ledger accounts have been set up correctly, entering payroll amounts manually should be a straightforward task.

If you're unsure about when the integration will be available, feel free to reach out to your software provider and ask for confirmation.

Question 14

I currently use FAST-Pay™ for my pay run processing. Can I also utilise this feature in e-PayDay Go®, or do I need to use the new API?

Accepted Answer

We're pleased to confirm that FAST-Pay™ will soon be added to an upcoming release. We understand that many of our customers rely on this powerful functionality, and we have no plans to remove it.

Question 15

How do I access e-PayDay Go®?

Accepted Answer

You can access e-PayDay Go® on any device with a web browser and connected to the internet, including desktop computers, laptops and tablets from any manufacturer.

To access e-PayDay Go®, simply enter go.e-payday.cloud in your browser.

Question 16

When I sign up for e-PayDay Go®, do I have to immediately start reporting Single Touch Payroll Phase 2?

Accepted Answer

The Australian Taxation Office (ATO) is not automatically notified when you sign up for e-PayDay Go®. The ATO only become aware when you submit your first pay run in e-PayDay Go®.

Question 17

After signing up, I'm unable to add more than two employees. How do I change my Plan?

Accepted Answer

To change your plan select, Administration > Subscription, then select the Change button and choose the Plan applicable to your needs.

Question 18

Are there assistance sessions available I can book to help me with migrating my data?

Accepted Answer

We offer two different services to cater to your needs and help ease the transition to Single Touch Payroll Phase 2.

STP2 Transition Set-Up Assistance 
One of our team members will help you transition from e-PayDay® Legacy to e-PayDay Go®. They will guide you in setting up to five (5) employees, give a brief overview of using e-PayDay Go®, provide guidance with processing a pay run and Single Touch Payroll Phase 2 reporting.

Question 19

Is e-PayDay Go® a hosted application or a web application?

Accepted Answer

We're proud to share that e-PayDay Go® is a cutting-edge Web Application boasting the latest Microsoft Azure, ASP.NET Core, and C# technology stack. For those with a technical inclination, rest assured that our platform has you covered now and in the future!

e-PayDay Go® is not a published application installed on a server accessed by remote desktop services.

Question 20

I am using other desktop software with e-PayDay®  Legacy (Desktop or Hosted). When can I use my program with e-PayDay Go® ?

Accepted Answer

We are currently developing our API, and you will be notified by your DSP when this functionality is available and they have integrated their solutions.

CALL 1300 EPAYDAY (1300 372 932)

How to move from e-PayDay® Legacy (Desktop or Hosted) payroll software to our e-PayDay Go® Single Touch Payroll Phase 2 cloud solution.

FAQs